Shipping
Where we ship
We ship from the Netherlands to the Netherlands, Belgium and other EU countries. All orders are shipped with PostNL. Shipping rates are calculated at checkout, based on the delivery address and the weight or size of your order — you always see the exact amount before placing your order.
Processing & delivery times
Orders are processed within 5 business days after payment. After processing, typical delivery times are:
- Netherlands: 1–3 business days
- Belgium: 2–4 business days
- Other EU countries: 3–5 business days
The total time from order to delivery is a maximum of 10 business days. Orders placed on weekends or public holidays are processed on the next business day.
Tracking
You receive a PostNL track & trace code by email as soon as your order ships. If you don't receive one, please check your spam folder or contact us at hanelitecollection@gmail.com.
Returns
14-day right of withdrawal
Under EU consumer law, you have 14 days from receiving your order to withdraw from the purchase without giving a reason. Notify us within this period at hanelitecollection@gmail.com, then return the item within 14 days of your notification. You can also use the model withdrawal form in our Refund Policy.
What cannot be returned
- Opened skincare and oils — for hygiene reasons (art. 6:230p sub f of the Dutch Civil Code)
- Products with broken seals or foil
- Products no longer in their original, unused condition
Unopened sets, oils in their seal, and unused cupping cups in their original packaging are fully returnable.
How to return
- Email hanelitecollection@gmail.com with your order number.
- Ship the item back within 14 days of your notification, in its original packaging, to: Han & Elite Collection, Wilgenhoven 3, 3162 PE Rhoon, Netherlands.
- Keep your proof of shipment until the return is processed.
- We refund the full purchase amount, including the original standard shipping costs, within 14 days, to your original payment method.
Return costs: return shipping is at your own cost, unless the item arrived damaged or incorrect.
Damaged or incorrect delivery
Received a damaged product or an incorrect delivery? Contact us within 7 days at hanelitecollection@gmail.com with photos of the product and packaging. We'll arrange a suitable solution, such as a replacement or refund.